About Us

We are a value-driven organization committed to helping our clients build the necessary capabilities to make distinctive, lasting, and substantial improvements in their performance.

Our Mission

Since 1997, we’ve partnered with organizations to unlock transformative and enduring performance. Grounded in strong values and a relentless commitment to excellence, we bring world-class solutions, deep industry insight, and hands-on collaboration to deliver measurable, lasting results.

Our purpose is to create value through continuous improvement and innovation—empowering leaders, teams, and organizations to achieve breakthrough performance and sustained success.

Continents

4

Organizations Served

40
+

Upskilled Employees

16,000
+

Created Value (USD)

$
700
M

Industries We Serve

Our expertise transcends industry boundaries, with a diverse clientele spanning vital economic sectors such as telecommunications, retail, healthcare, agriculture, petrochemical, and financial services. Regardless of your field, our mission is to empower you to boost performance, drive change, and achieve a competitive edge.

Telecommunications

Beyond connectivity, we support providers in post-sale services including customer care, retention strategies, and value-added services to build loyalty and unlock recurring growth.

Public Sector

We partner with public sector organizations to enhance performance, efficiency, and citizen outcomes in an environment of increasing complexity and demand.

Mining

We help mining services companies unlock their full potential by driving measurable improvements across the entire value chain.

Logistics

We drive logistics companies to unlock the full potential of analytics, delivering measurable cost efficiencies and long-term value creation.

Healthcare

We partner with hospitals to enhance patient experiences, reduce costs, and deliver better health outcomes through end-to-end customer experience.

Financial Services

We empower insurance providers, retirement organizations, retail banks, and consumer finance institutions to achieve sustainable, long-term growth.

Consumer Goods

We enable organizations to deliver superior products, reduce costs, and set more effective pricing strategies.

Chemicals

We help petrochemical and integrated oil companies unlock greater value by improving operations and capital productivity.

Automotive & Assembly

We empower automotive and assembly leaders accelerate performance, resilience, and growth in an industry undergoing rapid transformation.

Agricultural

We partner with agriculture companies across the entire value chain—from farm operations to processing plants and fresh-food supply networks.

Trusted By
Trusted by

Leadership

Jose Ricardo Najas

Founder & CEO

José Ricardo Najas is a transformative leader and pioneer in performance improvement across Latin America. Throughout his career, he has combined strategic leadership, operational excellence, and a deep focus on people development to help organizations achieve sustainable transformation and measurable impact.  

As a consultant and advisor, he has partnered with organizations across multiple sectors—including banking, telecommunications, automotive, chemical, agro-industrial, fast-moving consumer goods (FMCG), and wholesale distribution—guiding leadership teams to strengthen their capabilities, elevate performance, and build cultures of continuous improvement. His work is distinguished by an ability to integrate technical rigor with human insight, ensuring that transformation is not only achieved but sustained.

José Ricardo holds dual Bachelor’s degrees in Business Administration (Finance) andEconomics from Marquette University, and an MBA from Vanderbilt University’sOwen Graduate School of Management. He has also conducted research on theEuropean Business Environment at the University of Innsbruck (Austria) and pursued advanced studies in Organizational Behavior and Culture at the WhartonSchool of the University of Pennsylvania

Our Values

Driving Tangible Results

We are committed to driving substantial and measurable improvements in our clients' performance, ensuring our work delivers tangible, lasting value.

Leading with Unwavering Integrity

We adhere to the highest ethical and professional standards in every engagement, building trust and credibility with our clients and partners.

Cultivating Exceptional Talent

We strive to create a unique and supportive environment that attracts, develops, and retains exceptional talent, fostering a culture of excellence and innovation.

Building Lasting Relationships

We believe that transparency and trust are the foundation of strong relationships, enabling us to build long-term partnerships with our clients.

Testimonials

"My collaboration with Promundial began at Interbank, where their expertise made a clear difference. Later, as CEO of Ransa, Peru’s largest logistics company, I once again turned to them to lead a company-wide cultural transformation rooted in operational excellence. Their disciplined focus on continuous improvement, agility, and leadership transformation consistently drives deep, sustainable results.”

Tomas Moro

Chief Executive Officer
Ransa Peru

"Promundial has been a key strategic partner in the implementation of Grupo Casa Pellas’ Operational Excellence program, strengthening our culture of continuous improvement and performance excellence. Over the past three years, their guidance has enabled us to optimize processes, develop internal capabilities, and embed a sustainable, high-performance culture throughout the organization."

Antonio Alvarez

Chief Technology Officer
Casa Pellas Nicaragua

"José Ricardo is one of the best Process Improvement support people with whom I have worked in 20 years of management. He is probably one of the best listeners, combined with a deep understanding of organizational issues and improvement methodologies. He knows how to apply the principles for real results, a skill often missing in many programs today"

Eric Hertz

Chief Executive Officer
BellSouth Ecuador

"Working with Promundial made a huge difference for us. They helped us simplify processes, work more efficiently, and focus even more on our customers. Today we see the results: more agile operations, more engaged teams, and more satisfied customers. It was truly a transformation that can be felt throughout the bank."

Esteban Hurtado

CEO
Banco Financiero Peru

"Partnering with Promundial has been a great decision. Not only did they provide us with a framework, but they also helped our team develop the skills and mindset necessary to truly embrace operational excellence. We have seen efficiency improvements across all areas and business units, and the impact on our business has been significant. What I value most is how they worked alongside us, ensuring the changes were sustainable. Today we are not only more efficient, but we are also more confident about our future."

Henry Del Carmen

CEO
Grupo CCN Nicaragua

“Collaborating with Promundial for our Lean Six Sigma transformation across PepsiCo Latin America has had a remarkable impact on the way we operate. Through projects in production, supply chain, and marketing & sales, we’ve achieved substantial economic results and built a culture of continuous improvement. The collaboration brought structure, discipline, and a new mindset to our teams. It was more than a methodology; it was a catalyst for transformation.”

Cleber Favaro

PepsiCo LATAM